What internal and external factors might affect Kahuna Cleaning Supply business success? October 4, No Comments Well, you know that I am not technology-savvy, but I am hearing from my sales force that we need to be doing something.
The cleaning company specializes in commercial cleaning supplies and business support products for commercial, industrial, and institutional clients in New England and Eastern New York. The business has grown to fourteen warehouse locations, each with several delivery trucks depending on the volume of sales at each location.
With the stagnant population growth in Connecticut sinceKahuna Cleaning Supply made a concerted effort to expand their market into other areas in the region, first in Connecticut, and then in the broader New England region.
The early efforts included increased advertising and an increase in the sales force, with an emphasis on cold calls to potential customers. This strategy proved to be a successful businesses model in the s and early s that allowed them to grow, but recently their growth has been flat.
Getting new clients has been difficult in the down economy and existing clients are shopping for better prices. Inthe next generation of Edwards joined the company with the addition of Julia Edwards as the vice president of Kahuna Cleaning Supply.
She and her father, Charles Edwards, president of Kahuna Cleaning Supply, have different ideas about the paths to follow to ensure the fiscal health of the company. Although both agree that the customer base needs expansion, they disagree on how large this expansion should be.
Julia also wants to put an information system in place that can provide a seamless, efficient, and user-friendly environment for their business, with a Web-based component for customers to place and track orders. Up until now, the sales and office staff has been using a text-based point of sales and warehouse management system for taking orders, putting together shipping and delivery lists, and generating billing information.
Recently the financial department has moved to a software package that Kahuna cleaning supply essay accounts payable and accounts receivable. This new package has expansion capabilities by purchasing additional modules from the vendor.
Charles understands spreadsheets, but anything demonstrated to him beyond that has received a negative response because of his limited comfort level with technology.
He is also concerned about the impact of an information system on his workforce, some of whom have been at the company longer than he has, and most of whom have limited knowledge of computers. Charles is in favor of adding additional salespeople and expanding the market down the eastern seaboard.
Julia wants to see Kahuna Cleaning Supply moving toward an online presence and a national market. She is interested in exploring the possibility of reducing the traditional sales force and introducing a Web presence that provides information about products and allows potential customers to use online tools to build supply quotes and orders.
Her vision is for large clients and janitorial service customers to use an online portal for electronic data interchange EDI for orders to replenish their inventory stock. She wants Kahuna Cleaning Supply to use EDI with its suppliers, which will help the company use just-in-time inventory methods and realize savings from manufacturers and improve efficiencies in logistics.
Andrew McClean, the director of sales, is concerned about the direction that Julia is interested in exploring. He does acknowledge that there is support from sales people for the introduction of an information system, and that his hesitancy is influenced largely by his discomfort with technology.
He also acknowledges that customers have expressed frustration with the time needed to get information about prices and track orders because they have to go through their sales representatives. Sales representatives establish close, personal relationships with their clients, determine the profit margins charged to clients, place orders, and provide most of the customer service.
Anna McNally, the director of finance, would like to see a more integrated solution for following orders from quotes through delivery and billing. She points out that with the multiple solutions currently being used for the various components of orders, errors can be introduced at several points of the process, whenever information moves from one process to another.
Martha Seymour, the director of operations, is happy with the current computerized order process, even though it was implemented many years ago and has not been updated in several years.
She is concerned with the fact that orders, inventory, and new stock replenishments from manufacturers do not always match up. Sales people sometimes sell more product than what is currently on hand, and new stock shipments do not arrive in time to get delivered to customers by their need by date.
The result of this has caused some customers to be unhappy due to the human errors.
Martha does not want to see a change in the delivery process itself, but if the software they are using to synchronize the sales and logistics system can be updated to allow for automatic linking between sales, new stock orders, and delivery, she would be supportive.
Charles and Julia have decided to bring in a systems analyst to evaluate their business situation and whether or not implementing an IT solution for some or all of their business needs make sense.
Charles has decided that he will have Julia be the main contact person for this because he does not have the background he feels is necessary to make informed decisions in a timely fashion. They hired Robert Hanover, a systems analyst who does a lot of work for small scale commercial supply companies.
Julia, Charles, Andrew, Anna, Martha, and Robert sit down to discuss the business, and most notably the areas that Julia feels could benefit most from an IT system.
Robert, I think that the most important issue for our company is coming up with a solution for the fragmented nature of the process that follows orders from placement to delivery.
We currently have different solutions in place for quoting prices, taking orders, ordering stock, tracking the orders through the delivery process, and billing the customer.
Each one of these sub-processes is separate and distinct, and much of the information that follows an order from start to finish has to be entered multiple times along the way.
We have to come up with a solution that is more efficient for both the company and the customer. Well, you know that I am not technology-savvy, but I am hearing from my sales force that we need to be doing something.Kahuna Cleaning Supply.
Collusion and cheating is considered to be a very serious issue and all assignments will be closely monitored to ensure that all students are submitting their own work. This ensures that all students are treated fairly and graded on their own knowledge and work.
Business Case Background Kahuna Cleaning Supply (KCS) is a family-run business based in New Haven, Connecticut. The cleaning company specializes in commercial cleaning supplies and business support products for commercial, industrial, and institutional clients in .
Based on the facts provided, draft a mission statement for Kahuna Cleaning Supply. In your statement, consider all the stakeholders who might be affected by Kahuna Cleaning Supply operations. 4. University of Southern Queensland Master of Information System CIS Professional Skills for Systems Analysis Kahuna Cleaning Supply EXECUTIVE SUMMARY This report provides an analysis and gathering all requirements and information for the new system to implement on Kahuna Cleaning Supply Company, methods of analysis include .
Kahuna Cleaning Supply Essay Assignment 1 S1 CIS Kahuna Cleaning Supply Kahuna Cleaning Supply is a family-run business based in New Haven, Connecticut that specializes in commercial cleaning supplies and business support products for commercial, industrial, and institutional clients.
Apr 23, · Essay 4: The Dark Side of Cleaning Products Posted on April 23, by alexandrianichols Every day, thousands of people use some sort of cleaning product to clean up after themselves and kill the germs living around them.